Returns & Refunds

The PureClean™ has to earn its place in your home. If it doesn't, we make it right quickly and without an argument.

60-day money-back guarantee

Not the right fit for your household? Contact us within 60 days of delivery and you get the full product price back in US dollars. Used units are welcome — you can only judge a mattress vacuum after a few real passes over your own bed.

How to start a return

• Email hello@filoriya.com with your order number and a sentence about what went wrong.
• Within one business day you'll get a prepaid return label and the return address.
• Once the unit arrives and is checked, your refund goes back to the original payment method within 5 to 10 business days.

Shipping and return costs

Standard shipping across the United States is free and usually takes 3 to 5 business days. For returns under the 60-day guarantee, we cover the return label. If an item arrives damaged, defective or incorrect, we cover every cost involved.

Damaged or defective on arrival

Nothing here limits your rights under US consumer law. If your PureClean™ arrives damaged, defective or not as described, we replace it or refund you in full including shipping. A photo by email is all we need.

Warranty

The motor and housing are covered for 24 months from the delivery date against manufacturing defects. Normal wear on the roller brush and filters is not covered, but replacement filters are inexpensive and washable filters usually last the life of the unit.

Need help?

Email hello@filoriya.com and a real person will answer, usually the same business day.